OHP Information for Clients

Already on OHP? Learn about your benefits, how to use them and what to do when you need help.

 Receive OHP client updates by e-mail

• OHP Client Handbook
• What are my OHP benefits?
• Do I need to pay for my OHP benefits?
• How can I get medical, dental or mental health care?
• What if I get a bill?
• Is there other help?

If you have questions about how to receive OHP services, refer to your OHP Client Handbook first, then contact your OHP medical, dental or mental health plan. If you are not in a plan or you still need help, then call OHP Client Services at 800-273-0557.

OHP Client Handbook

Call the OHA Statewide Medical Processing Center at 1-800-699-9075 to have a copy mailed to you.

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What are my OHP benefits?

This chart lists the benefits covered for each OHP benefit package. Your OHP coverage letter tells you the benefit package(s) for each person in your household. Learn more at these links: 

• Dental benefits: Read our brochure in English or Spanish 
• Pharmacy benefits: Your doctor will know what prescriptions are covered, and your pharmacy will know whether you will need to pay a copayment.
• Frequently Asked Questions

• Recent client announcements - These letters describe changes that affect how clients receive OHP services.

• Oregon Health Plan Care Coordination - If you are not enrolled in an OHP medical plan, you can call 1-800-562-4620 anytime you are sick, hurt or want to talk to a nurse. Additional programs are available for clients with more complex conditions.

• OHP Tobacco Cessation Services provided by OHP medical and dental plans.

• Oregon Tobacco Quit Line: Call 1-800-QUIT-NOW (Español: 1-877-2NO-FUME) for free and friendly help to quit smoking or chewing. 

Do I need to pay for my OHP benefits?

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How can I get medical, dental or mental health care?

See if you are enrolled in a plan. Your coverage letter will list the plan name and phone number. If you are enrolled in an OHP medical, dental and/or mental health plan, call your plan first. Also see our frequently asked questions about service delivery.

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What if I get a bill from my provider?

Do not pay it! If you get a bill that says you owe money, you should:

• Call your provider's office. Make sure they have billed OHP or your managed care plan using your Client ID number.
• If you still get a bill, call your managed care plan or OHP Client Services.

Learn more about what to do if you receive a bill for OHP services. Also read our frequently asked questions about what clients can do when they disagree with a plan or DMAP decision about paying for health care services.

Note: Most people with OHP Standard benefits will receive a monthly bill for premium payments. 

Is there other help?

When you need help, contact your OHP medical, dental and/or mental health plan first. If you are not in a plan or still need help after contacting your plan, call OHP Client Services at 1-800-273-0557.

• Client Services Unit (CSU) - Learn what CSU can and cannot do.
• Governor's Advocacy Office/Children's Ombudsman
• OHP Complaint Form - Use this form to submit complaints to OHP Client Services or your plan.
• Other health care coverage resources, including Medicare, the Oregon Family Health Insurance Assistance. Program, the Oregon Medical Insurance Pool, and help with prescription drug coverage. 
• Resources for Healthy Living and Staying Healthy.
• Resources in your local Oregon county 
• Statewide resources for Oregonians 

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